Mulachap1. Introduction
Mulachap Ventures ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our loan consultancy services, website, and related platforms.
By accessing our services, you consent to the practices described in this policy. We encourage you to read this Privacy Policy carefully to understand our views and practices regarding your personal data.
Scope: This policy applies to all personal information collected through our website, mobile applications, consultations, and any related services.
2. Information We Collect
We collect various types of information to provide and improve our services to you:
Personal Information
- Contact Details: Name, email address, phone number, physical address
- Identification Information: Government-issued ID numbers, date of birth
- Financial Information: Income details, employment information, credit history
- Loan Requirements: Desired loan amount, purpose, repayment preferences
Automatically Collected Information
- Technical Data: IP address, browser type, device information
- Usage Data: Pages visited, time spent on site, click patterns
- Location Data: General location based on IP address
Information from Third Parties
We may receive information about you from credit bureaus, financial institutions, and other partners to help assess your loan eligibility.
3. How We Use Your Information
We use the collected information for various purposes:
| Purpose | Legal Basis |
|---|---|
| Providing loan consultancy services | Contractual necessity |
| Assessing loan eligibility and options | Legitimate interest |
| Communicating with you about our services | Consent/Legitimate interest |
| Improving our website and services | Legitimate interest |
| Complying with legal obligations | Legal requirement |
| Marketing and promotional communications | Consent |
4. Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information in the following circumstances:
With Your Consent
We will share personal information with third parties when we have your explicit consent to do so.
Service Providers
We may share your information with third-party vendors, service providers, and partners who perform services on our behalf, such as:
- Credit reference agencies
- Financial institutions and lenders
- IT and infrastructure providers
- Marketing and analytics partners
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new entity.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Our Security Measures Include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and vulnerability testing
- Access controls and authentication mechanisms
- Employee training on data protection
- Secure data storage with limited access
Note: While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability
You have the right to request copies of your personal information and to receive it in a structured, commonly used format.
Rectification
You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Erasure
You have the right to request that we erase your personal information, under certain conditions.
Restriction of Processing
You have the right to request that we restrict the processing of your personal information, under certain conditions.
Objection to Processing
You have the right to object to our processing of your personal information, under certain conditions.
Withdraw Consent
Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request within 30 days.
8. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.
Retention Periods
- Active Clients: We retain your information for the duration of our relationship and for a period of 7 years thereafter for legal and regulatory purposes.
- Prospective Clients: If you inquire about our services but do not become a client, we retain your information for 2 years.
- Website Visitors: Analytics data is typically retained for 26 months.
After the retention period expires, we will securely delete or anonymize your personal information.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
We will let you know via email and/or a prominent notice on our service prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: privacy@mulachapventures.com
- By phone: +254 712 345 678
- By mail: Mulachap Ventures, Privacy Office, Nairobi, Kenya
If you are not satisfied with our response or believe we are processing your personal data in a way that is not lawful, you can complain to the relevant data protection authority.
Last Updated: October 15, 2023